Frequently Asked Questions
Can’t find your question?
What does “add practice time” mean?
“Add practice time” means you can record how often you practice individually and with your team. This is a neat feature for athletes to see how much you practice. Imagine over time seeing that you practiced 10,000 hours!
I never got the team invite email?
Sorry about that! First please check your spam folder. If your team invite email is not there, please contact your coach. Make sure the email your coach used to invite you does not have a typo in it or that they used a different email then you thought they used.
If you’re 100% sure they used the correct email and you can’t find your team invite, please email us at Help@statUP.com. We will take care of you from here and are happy to help. You can expect a reply from us within one business day.
I made a mistake entering stats – how can I edit?
Currently editing a stat once entered is not possible. We are so sorry. Our developers are working on integrating an “edit” and “delete” feature for your test history. This will make statUP more edit friendly because we understand mistakes happen. We will make an announcement when we release this feature!
In the short term, a simple solution is to make a note of that stat you need to edit. Then store that note on your computer. When the edit feature is release you can go back and make your changes. Until then, thank you for your patience.