Frequently Asked Questions
Can’t find your question?
What if my athletes on my team are too young to have their own emails?
No problem. Use the parent’s email so the athlete’s parent can manage the statUP profile. Even if a parent doesn’t set up a profile right away, you as a coach can still track their stats from your coach profile. The athlete’s stats will be on statUP for when that parent logs in.
I can’t see individual athlete stats on my profile?
On your profile, select your team from the “Team Stats” menu, then click on “Test History.” You can view the test results by clicking on the test titles on this page.
We are currently working on improvements to the coach profile which will include leaderboards and better comparisons on various stats. Please bear with us as we improve the statUP platform for coaches.
If you’re still having problems, please email us at Help@statUP.com. We will take care of you and are happy to help. You can expect a reply from us within one business day.
I made a mistake entering stats for my team – how can I edit?
Currently editing a stat after being entered is not possible. We are so sorry. Our developers are working on integrating an “edit” and “delete” feature for your test history. This will make statUP more edit friendly because we understand mistakes happen. We will make an announcement when we release this feature!
In the short term, a simple solution is to make a note of that stat you need to edit and the associated athlete. Then store that note on your computer. Then when the edit feature is released, you can go back and make your changes. Until then, thank you for your patience.
I uploaded new team stats, but only the average shows on the dashboard? Why?
For the time being, the main Team Stats page displays the average score for different tests on the graph. To view invidual athlete results, click on “Test History.” You can view the test results by clicking on the test titles on this page.
Can I create my own tests?
Start getting your statUP tests ready! In the future, we will allow coaches to create their own tests. Tests which follow the principles of simplicity, repeatability and objectiveness may be chosen to be included in the public statUP test library.